Position: Sales and Customer Support Executive

𝐂𝐎𝐌𝐏𝐀𝐍𝐘 𝐍𝐀𝐌𝐄: Business Globalizer
About Us: Business Globalizer is a one-stop solution for entrepreneurs and businesses. As an IRS Certified Acceptance Agent, we provide several business solutions such as company formation (USA, UK), VAT, Tax Registration, Payment Gateway, Business Tax Preparation, and Tax submission. No matter where you are on the map, You can avail of our service with a few clicks. It’s as easy as 1,2,3.

KEY RESPONSIBILITIES:

a) Respond to customer queries promptly and accurately via phone, email, or chat.
b) Convert potential leads into sales
c) Identify customer needs and help customers use specific features
d) Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
e) Update our internal databases with information about technical issues and useful discussions with customers
f) Monitor customer complaints on social media and reach out to provide assistance
g) Analyze sales funnels and customer journeys to identify bottlenecks and areas for improvement.
h) Utilize customer feedback and data analysis to iterate on sales processes and strategies for continuous improvement

𝐄𝐌𝐏𝐋𝐎𝐘𝐌𝐄𝐍𝐓 𝐒𝐓𝐀𝐓𝐔𝐒
Full-time.
Probation Period: 3 Months

𝑬𝑫𝑼𝑪𝑨𝑻𝑰𝑶𝑵𝑨𝑳 𝑹𝑬𝑸𝑼𝑰𝑹𝑬𝑴𝑬𝑵𝑻𝑺

Graduate from any discipline.

Fluent in English is preferable

True talent shines through one’s achievements and dedication. At our company, we value real-world skills and experience over mere certificates. Join us, where your abilities are recognized and valued beyond a piece of paper.

𝑬𝑿𝑷𝑬𝑹𝑰𝑬𝑵𝑪𝑬 𝑹𝑬𝑸𝑼𝑰𝑹𝑬𝑴𝑬𝑵𝑻𝑺
• 1+ years of experience in a related field
• Strong interpersonal skills
• Strong verbal communicator
• Able to collaborate with the team

𝑾𝑶𝑹𝑲𝑷𝑳𝑨𝑪𝑬
Work at office
Six days a week.
(Morning 9.00 am-6:00 pm) (Evening: 11:00 am – 8:00 pm) (Night: 10 pm – 6:00 am) (1-hour break for lunch)
The customer support team is required to work on roster duty (Morning, Evening and Night Shifts)

𝑩𝒆𝒏𝒆𝒇𝒊𝒕s
Lunch (half subsidized)
Snacks and Tea
Two festival bonus
Medical insurance
Provident Fund
Annual office Tour and Day Outing
Buffet dinner- twice a year
And various other facilities as per company policies.

*Only Shortlisted candidates will be called for an interview.

Drop your CV here: career@goglobalbd.net