Last Updated: 21th April, 2026
At Go Global BD, we value transparency and customer satisfaction. This Refund Policy explains how refund requests are handled for payments made through our website and official payment channels.
Scope of This Policy
This Refund Policy applies to payments made to Go Global BD for services offered through our website, official communication channels, or approved payment methods.
Refunds are reviewed based on the status of the service, the nature of the transaction, and any third-party processing costs involved.
Eligibility for Refund
A refund may be considered in the following situations:
- A customer was charged more than once for the same transaction.
- A payment was successfully completed, but the requested service was not started.
- A customer canceled the request before any service-related work, processing, consultation, submission, setup, or resource allocation began.
- A transaction was completed due to a technical error, duplicate charge, or system-related issue.
- Go Global BD is unable to deliver the service due to an internal limitation.
Non-Refundable Situations
Refunds will generally not be applicable in the following cases:
- The service has already been delivered, completed, or substantially performed.
- Work has already started based on the customer’s request, approval, or submitted information.
- Delay or failure occurred because the customer did not provide required documents, information, or approvals on time.
- Charges paid to third parties, government bodies, banks, payment gateways, or external vendors have already been incurred.
- The transaction is found to be unauthorized, fraudulent, illegal, or in violation of applicable laws or our Terms and Conditions.
Full and Partial Refunds
Refunds may be issued as either full or partial, depending on the service stage:
Full Refund
A full refund may be approved if:
- the request is canceled before service delivery begins; or
- the payment was made due to duplication, error, or a valid technical issue.
Partial Refund
A partial refund may be approved if:
- service-related work has already started;
- consultation, review, setup, documentation, research, or administrative processing has already been performed; or
- non-recoverable bank, gateway, or third-party charges have already been applied.
In such cases, the refundable amount will be calculated after deducting the value of completed work and any non-recoverable costs.
How to Request a Refund
To request a refund, the customer must send an email to info@goglobal.bd with the following details:
- Full name
- Contact number
- Transaction ID / payment reference
- Date of payment
- Amount paid
- Service name
- Reason for refund request
- Any supporting documents or screenshots, if applicable
Incomplete requests may delay the review process.
Refund Review Timeline
Once a valid refund request is received, we will review it and notify the customer of the decision.
- Initial review may take up to 3 to 5 business days
- If approved, the refund will be processed within a maximum of 7 working days, subject to payment channel, bank, wallet, or gateway processing time
Refund Method
Approved refunds will be made through the original payment method used for the transaction whenever possible.
In certain cases, if the original method is unavailable, refund may be processed through another verifiable method approved by Go Global BD.
Time Limit for Refund Claims
Refund requests should be submitted within 30 working days from the date of the original transaction.
Requests submitted after this period may not be accepted for processing.
Service Charge and Processing Deductions
Go Global BD reserves the right to deduct any applicable service charge, administrative fee, gateway fee, banking cost, or third-party expense already incurred during the service process, where permitted.
Fraud Prevention and Compliance
Refunds will not be processed for transactions that are suspected to be fraudulent, unlawful, or in breach of our policies, payment provider rules, or applicable regulations.
Go Global BD may request additional verification before approving any refund request.
Contact for Refund Support
For refund-related questions or requests, please contact:
Go Global BD
Email: info@goglobal.bd
Address: House – 150, Road – 1, Ave – 1, Mirpur DOHS, Dhaka
Policy Updates
Go Global BD reserves the right to update or revise this Refund Policy at any time without prior notice. Any updates will be published on this page with the revised effective date.
Note: After reviewing the transaction details, service status, supporting evidence, and applicable policy terms, the final decision regarding any refund request, including approval, rejection, full refund, or partial refund, shall be made solely by Go Global BD.